Your order will be packed and posted within 5 business days from the moment of your purchase and sent via Royal Mail signed for service. Shipments to the UK are £6 and I have a flat rate for EU shippings of £10. I am happy to post my products all over the world but please email me first as prices depend very much upon destination. If you live in London you can also arrange local collection and pop in to pick up your print. Just opt for ‘local pick up‘ at the online check out.
If you need something to be sent urgently email me at firstname.lastname@example.org and I’ll do what I can to speed things up.
Please note that taxes and custom fees derived from shipments to other countries outside the UK are to be paid by the customer. I don’t have any control over those charges and I bear no responsibility.
You will be notified by email once your order has been dispatched. Orders to the UK should arrive the day after posting, to Europe within 7 working days of posting, to the rest of the world within 10 working days of posting.
HANDLING YOUR PRINT
I carefully check each print before I wrap it perfectly. Small prints are backed with rigid card and sent flat in a reinforced envelope. Large 500mm x 700mm prints are carefully rolled and placed in a sturdy cardboard postal tube. I roll them carefully using white gloves to ensure dirty or greasy fingers won’t get on the print. However you may find some small marks or ink spots that are part of the handmade process and make each print unique.
Make sure your hands are clean when removing your print from the tube. Don’t pull it quickly as this could create creases, just gently twist it to make it a bit smaller and then pull the print out from the centre. Don’t worry if your print stays rolled for a while after removing it from the tube. To avoid any damage and creasing, please don’t try to reverse roll it, it will go completely flat once framed.
BREAKAGES & DAMAGES
I carefully package all my products for posting. In the unfortunate event that a print arrives damaged, please get in touch within 48 hours and keep the item and packaging used. Please photograph the damaged item, email it to me so I can claim back my costs from Royal Mail. A replacement will be dispatched after I have received the damaged item and advice from Royal Mail.
If you don’t receive your item within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.
Items returned to me by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before I can resend.
I cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if I notice the address is incomplete, I will contact you before dispatch.
Risk of loss passes to you once the item has been passed to the carrier (Royal Mail or UPS).
Thank you for choosing to shop with me. I hope you are happy with your product, but in case you are not entirely satisfied with it, you can exchange it or return it to me within 14 days from the date of your initial order.
When making a return you must send the item using recorded delivery as I won’t be held responsible for items missing or damaged. You must ensure the same tube is used to return the item. Prints returned in smaller tubes won’t be accepted. Once the product arrives back to me, I will check it is intact and refund your money via PayPal, excluding any shipping costs.
Gicleé prints and products made to order are not subject to returns.
COLOURS & UNIQUENESS
I put great effort in taking quality pictures of my prints so they can be displayed as accurately as possible. However, the colours may be displayed differently on your computer screen and I cannot guarantee that your monitor’s display of any colour will be accurate.
Please note that print sizes may vary slightly.
All my screen prints are hand pulled, which means there are very slight variations to each print, this makes each one unique and original, so the print you receive might slightly differ from the photograph.
All artworks are copyright ©Marian F. Moratinos. Copyright is not transferable with the sale of the prints. Buyers are not entitled to reproduction rights or use the images without prior written permission.